Ordering & Shipping Information

We strive to keep shipping costs as low as possible. To find the shipping costs prior to submitting your order, simply input your 'ship to' location, and your shipping costs will be automatically calculated and displayed. There are a few exceptions such as some bulky items that we address below.

• If you have a specific shipping preference, please let us know. Otherwise we will choose the method, based on the information listed here.
• Please note that we occasionally will use the US Postal Service 
• If expedited shipping is needed please contact us directly so we can discuss the various options available.

We do not offer COD.

Note: Shipments to Alaska, Hawaii, and Canada normally go by Mail with Alaskan shipments also going by barge when appropriate.

This site uses a secure on-line shopping cart system. With this system you can confidently order on-line as your credit card information will be transferred in an encrypted form.

Please give us a call for international shipping rates to Canada or Mexico.  

428 827 6000

Merchandise must be inspected upon receipt and any damages or shortages must be reported to us immediately. Remember, shipping damage is often the responsibility of the shipping company (UPS, US Mail, common carrier) so please notify both the carrier and us with any damages. There is often a time limit for reporting any problems to the shipping company.

Most orders can be processed on the same day they are received but occasionally there may be a delay due to an item on backorder or an incredible number of orders received in a short period of time. We will attempt to notify you if there will be any extended delays on your order. When you place your order please make sure to include your telephone number and email address in case we need to contact you. 

Unfortunately, prices are subject to change from time to time but we will contact you before fulfilling your order if such a change occurs. We strive to keep our web site up to date as to pricing, however our printed catalog often has seen several price changes throughout the year.

The item needs to be unopened, unused, and in the case of finishes, sealers, chinking, in the original container. Please contact us before you return any item.

Returns must be requested and authorized within 60 days of purchase and returned to our warehouse within 90 days.

Unauthorized returns may be refused. We need to be aware of what is coming back to our warehouse so we can properly process your return and credit your account.

Exceptions: There are no returns on any copper items. These are all custom made items. Opened videos & DVDS's are also non-returnable.

If your original order was large enough to receive reduced shipping rates from us, we will deduct the actual cost of the subsidized freight for the item you are returning in addition to the restock fee of 15%.
If the item(s) you are returning would put your original order below the free shipping level, you will be responsible for paying the original actual subsidized shipping charge for the entire order in addition to the restock fee.

Items are normally returned for one of these reasons:

You changed your mind, ordered the wrong color, item, size, amount or just plain ordered the wrong stuff.

In these circumstances:

You'll need to return the item to us withing the timeline above.  We charge a 15% restocking fee plus any shipping fees that we may have subsidized (see above).  This fee may be waived if you are swapping colors or sizes.

You may also forfeit any quantity discounts if the amount of returned products lowers your "true" order to below the quantity discount level. You'll also need to return the product to us and pay the shipping charges.

And finally, you'll be charged to ship the correct items to you, (in the case of changing your mind on colors).

All in all, it's much better to carefully calculate quantities, colors, sizes to reduce the chance of returns. We have color charts and estimating charts throughout the site to assist you in making choices, as well as wet samples of many of our finishes...see below for sample info.

We also offer a Sample Program where you can order samples of finishes and cleaning products to test on your project prior to purchasing the actual products needed. Normal shipping rates apply, however the sample itself is often free.

We made a mistake.

We sent you the wrong item, wrong color, wrong size, or just plain got it wrong.  Our goal is to process EVERY order quickly and 100% accurately but once in a while we goof.  When this happens, we strive to correct the problem as quickly as possible.  We realize that many times our mistake has placed you in a time crunch and you want the correct products. . . yesterday.  Depending on the type and quantity of products in question we'll discuss with you the best method to return the products and to get you the products you need.  This might mean waiting for a return of the original product prior to reshipping the correct product, (we can issue a call tag or you can take it to a UPS call center - Mail Boxes Etc. and we'll credit or reimburse you for the shipping fees), or with your permission we may bill your credit card for the new product pending receipt of the original shipment at which time we'll credit back the original charges and any shipping charges you incurred in returning the wrong products to us.

Still got questions? Never fear, simply contact us.

We assume that you will read all directions and use all the products we sell in a safe manner. Our liability is limited only to the replacement cost of the item and then in only specific circumstances. With respect to finishes and chinking, please verify that you received the correct colors and items upon receipt, not after you have applied them.

If you have any questions or comments regarding our shipping policies, please contact us using any of the methods listed below.